This is meant as a user assisting tool. For detailed legal information, see Terms of Service.
Redmeeple.com is an online store dedicated to the service of you, our users-customers. We are continuously striving to make redmeeple.com more simple, friendly and better designed to fully correspond to each user's needs. To achieve the best possible service, it is important for you, our customer, to understand that you should provide us specific information regarding the execution of your order.
Everyone is free to browse our online store without providing any specific personal information. Personal data is of course collected when you make orders, register or contact us.
During registration you will be requested to fill in your name, address, postal code of your residence, your email address and your phone number. You may also need to provide additional data depending on the payment way you choose. In check out you may choose to provide more specific information such as additional shipment-delivery data or special requests.
Use of information
Any information provided to and collected by redmeeple.com is secured. Generally the information that has been voluntarily provided by the users of this website is used by redmeeple.com, in order to establish a direct and meaningful communication with our shop, to provide answers to questions related to the products and of course to successfully carry out the orders. Additional information collected by redmeeple.com through this website will be used for internal statistics such as a visitors counter, to specify any needs for more products and to make the exchanges easier. Redmeeple.com will not in any circumstances distribute the e-mail addresses or any other information of its users-customers to any other legal person or individual, unless bound by the law.
Redmeeple.com collects three kinds of information regarding the users:
(1) data provided during the registration, payment, contact or participation in occasional competitions (email, name, telephone etc)
(2) data provided in order to execute his order by redmeeple.com, (shipping address etc)
(3) statistical data gathered (buying or browsing preferences through time)
Redmeeple.com uses the information you provide during your interaction with the site, in order to contact you about
(i) the verification and delivery of your orders,
(ii) the confirmation and identification of any customer in any case needed,
(iii) news about redmeeple.com if you choose to,
(iv) special offers/gifts by redmeeple.com.
You preserve the choice of receiving news about redmeeple.com or not, by activating or deactivating our newsletter subscription. In case of any problems about that you can directly contact us at email@example.com.
Every order carried through demands the collection of personal data to deliver or reserve the order. Also, for those who use a credit card to pay, identification data of the nominal owner will be necessary and this data is secured in any case by our partners (for now either Alpha Bank or Paypal depending on your choice). Red Meeple has no information access to your sensitive credit card data.
When you register/order using your personal data, our personel automatically is collecting it strictly for the reasons described above. Any personal data remains strictly confidential in Red Meeple and only authorised personel have access to this data. Red Meeple demands from its employees and its website administrators to provide its users-customers maximum security level.
As stated above, Red Meeple will not in any circumstances distribute any personal data to any other legal person or individual, unless bound by the law. To elaborate, please keep in mind that under certain extreme circumstances (like a criminal investigation) we may be forced by the law to reveal part or all of your personal data to Greek and/or European Union authorities.
Your role in protecting your personal data
We can ensure you that every possible action has taken place by our company to make sure your data is secured, nevertheless the safety of your personal password in our website is your responsibility too.
Periodical changes at redmeeple.com are normal as Red Meeple is constantly expanding, informing and improving its website, the related products and services and the policies. We recommend to frequently visit the current page to take a quick briefing of any changes.
As stated in detail in the Personal Data the most sensitive personal data you may provide, your credit card information, is secured by either Paypal or Alphabank. Both use SSL-encryption and Alphabank transactions are also verified by VISA, secured by Geotrust, and secured by Mastercard SecureCode.
Red Meeple can guarantee the safety and integrity of any user data that it collects. Red Meeple has adopted all the procedures that secure the personal data the users provide through the website or by any other way (ex. Phone). These procedures protect the user's data by any not-approved access or revelation, loss or bad use and change or destruction. They also help to certify the authenticity and correct use of this data.
Redmeeple.com's customers can choose from a number of alternative ways of payment:
(i) Payment Card
This method prompts to the Deltay Pay / Alpha Bank page where you will be asked to give your credit card data for the transaction. This is one of the safest payment systems and provides maximum protection for our customers due to a number of safety checks: Veryfication by Visa, Mastercard Secure Code, secured by Geotrust. Red Meeple neither has access nor collects the sensitive credit card data during transactions with credit cards.
You can use any credit, debit or prepaid card as long as it is Visa, Mastercard, Maestro or American Express.
If you choose this method you will be temporarily prompted to a paypal transaction page, familiar to all paypal users. Again, Red Meeple neither has access nor collects your paypal sensitive account data.
(iii) Cash on delivery (Greece Only)
Depending on your prefered way of payment, you may choose one of the following ways to make your order:
(i) Easily through this website redmeeple.com (Paypal, Credit Card through Alpha Bank, Cash on delivery)
(ii) By phone at 2310-542216 (11:00-17:00, Monday-Friday, Greece only) (Cash on delivery, account deposit)
Returns policy of non-damaged products
In redmeeple.com we take great care in presenting you with our products in the best and most informative way possible. There is however always a chance that upon physical contact with a product you might no longer want/need it. Or someone may gift you a product you ordered before you can cancel your order at Red Meeple. To cover all this improbable possibilities, we offer you the ability of returning non-damaged products. Below we itemize the terms and the ways of returning them:
Terms of returning
(i) Delivery and returning date must be within 2 working days.
(ii) The package must not have been opened and be in the original (factory) condition.
(ii) Deliver the product
(a) If you are close to our warehouse, you can visit us in person. We will check the product and guide you through the rest of the procedure
(b) Use a courier. In this case : You pack the product in a larger box in order to reach the destination safely. You put in the parcel a document in which you describe the way you would like us to refund you, as long as the product is in good and returnable condition.
Please note that returning expenses are paid from the customer. We would like to note that in case the product does not satisfy the terms described above, it will be returned to the sender and the delivery expenses will be charged to him.
Returns policy of damaged on delivery products
Our staff is always at your service. We'll at first attempt to solve your problem by telephone or email. If this is not enough our employee will give you a return authorization number (RMA) and you just have to send it back to us. You will be charged for the returning expenses but we'll partially refund them too once the product is checked and found damaged.
Missing Pieces Policy
We fully understand the necessities of modern boardgaming and do our best to ensure that the products we deliver come from reliable publishers that try their best to deliver their games complete down to the last cube. However there are exceptions to this rule, and if you find one of your games missing a compontent we encourage you to directly contact the publisher for component replacements. Red Meeple holds no responsibility in such cases, but we'll be try our best to assist you with contact information and any other way we can.